Week 7

I have had bad customer experience. While working at Papa Johns Pizza, my current job I had a customer call and complain about not getting her order correctly. I simply ask the customer to hold, so I could get some manager advice on what I should do to make this person happy, and manager simply said that he had got what she order and there was nothing I could say or do. I got back on the phone and explained to her exactly what I was told and she completely went of on me called me names, and even cursed me out. I cursed back at her and hung up the phone. I ended calling the customer back to apologize, because it didn’t feel right that I disrespected a customer like that. After that day I tend to keep my cool and try to work everything out the right way even if the customer is cursing and screaming.